FREQUENTLY ASKED QUESTIONS
Suruki Supermarket
71 E. 4th Ave
San Mateo, California 94401, US
Phone: (650) 347 5288
Fax: (650) 347 7548
HOURS
Monday 10:00 am - 5:00 pm
Tuesday 10:00 am - 5:00 pm
Wednesday 10:00 am - 5:00 pm
Thursday 10:00 am - 5:00 pm
Friday 10:00 am - 5:00 pm
Saturday 10:00 am - 5:00 pm
Sunday 10:00 am - 5:00 pm
Return Policy
All customers have 30 days after purchase to qualify for returns
A valid receipt is required at the point of return
No cash returns for purchases made with a Debit/Credit card
Returned items cannot be open and/or damaged
Non-Food items cannot be returned/exchanged once they are opened
Fish orders not picked up by end of the day will not be refunded or re-cut
Fish/Sashimi
Q: How do I order a party platter?
A: At this time, we do not offer a set sashimi platter, as all of our trays are fully customizable. If you need additional help in choosing the right amount for your party size, please feel free to call the store so that we can guide you in the right direction!
Q: Why are some items not available online, but are in-store?
A: Due to limited quantities of certain variety and cuts of fish, we are unable to list these items on our website. If you are looking for limited items, we recommended calling the store to inquire about availability and placing an order over the phone.
Online Ordering
Q: Why did my order pickup time change upon checkout?
A: There could be a few factors! During busy times (especially weekends!), we see an influx of orders coming in around the same time. While other customers are checking out, it may push your order to the next time slot, as we can only accommodate a certain amount each hour. In addition, some of our items (i.e. bento, small sides) require a longer prep time and/or aren't made on a daily basis. In order to accommodate fulfillment, we ask that you order these items 24 hours in advance of when you need them. When adding these items to your cart, it will push your order pickup time to the next full business day. Should you need your order sooner, we recommend calling the store to inquire about day of availability. Please always check the final confirmation for the most accurate pickup time!
Q: How do I add additional items to my order?
A: As we can only accept a certain amount of online orders per day, in order to help us facilitate workflow, please call the store to add additional items to your order.
Q: How do I cancel my existing order?
A: To cancel an order, please contact us directly at the store at 650-347-5288.
Pickup
Q: Where do I pick up my order?
A: When you arrive at the store, please call the store or walk up to the door to let us know about your online order. Please be ready to show your order confirmation number. We will bring your items out to you, so that you don't have to wait in line!
Q: What if I can't make my scheduled pickup time?
A: Please contact the store and let us know what time you will be arriving for pickup. Please note, any custom orders (i.e. sashimi/bento) orders not picked up by the end of the day will NOT be refunded or re-cut.
Q: Is your homemade coffee cake gluten-free?
A: Yes our homemade Coffee cake is gluten-free.
Q: What is your half-off sale?
A: Our half-off sale is at the end of every day. The reason for the half-off sale is that we can sell what we have leftover for that day since we make our food fresh daily.
Q: What are the rules for half off?
A: There are a few simple rules we ask you to follow so that everything runs smoothly and efficiently
Please do not run or push
Please be generous to others
Please don't buy anything that you are not going to eat so others have a chance
Please wait behind the white line (The white tiles)
Hiding food is not allowed.
Q: What goes half off?
A: All of our pre-cut sashimi that's for take out also our hot Bentos and cooked fish go half off.
Q: Where does your sashimi come from?
A: See below Origin may very depending on availability
